IBM 2010: Customers in Revolt

For the past 2-3 years I have been a pain to IBM, correctly pointing-out a number of policies and actions by the computer giant that have shown a pattern of disrespect to employees and customers alike. I can’t argue with IBM’s financial performance but I can argue that this performance has come at a cost that is too high for the people of IBM and even for IBM customers, which is why my 2010 prediction for Big Blue is Customers in Revolt.

Top management at IBM has nearly always come from the sales side of the business and it is that sales side that has been outdoing itself quarter after quarter helping IBM […]

Collateral Damage

blackoutThere was lots of good discussion last time about cyber warfare, cyber security, and U.S. policy, but what most respondents seemed to miss was the international nature of the IT business — all the outsourcing and offshoring that we were told was so great — and its implications for U.S. security.  The upshot is that any U.S. cyber warfare czar will have to effectively function as a WORLD cyber warfare czar, a fact that neither Republican nor Democratic Administrations have yet been willing to embrace, at least in public.

Forget for the moment about data incursions within the DC beltway, what happens when  Pakistan takes down the Internet in India?  Here we have technologically sophisticated regional […]