Who is your IT outsourcing firm working for?

outsourcing-for-dummiesWhile the U.S. Government has been remarkably opaque about the recently discovered security breach at the Office of Personnel Management (OPM), we know that personal information on at least 21.5 million present, former, and prospective federal employees was lost. The Feds claim Chinese hackers are at the bottom of it, which is disputed by the Chinese government. This, to me, raises a number of questions, especially about the possible role of IT outsourcing firms and implications for organizations beyond OPM. Does IT outsourcing make your data more vulnerable? Yes, I believe it does.

It’s easy to blame the Office of Personnel Management for its own troubles. Oversight was lax. The agency failed a security audit and […]

Best Buy is Doomed

I have only visited Best Buy Intergalactic HQ once, to meet Geek Squad Chief Inspector Robert Stephens, but it reminded me instantly of the time about 40 years ago when my girlfriend and I picked-up her father from work at Bethlehem Steel. Her dad was a salesman and paid sales commissions but — like every other Bethlehem Steel worker — he punched a time clock every day. I don’t think they punch time clocks at Best Buy, but it has that same 20th century industrial feel that told me in 1973 that Bethlehem Steel was doomed. And Best Buy may be doomed, too, announcing last week the token closure of 50 stores, hinting at a […]