IT class warfare — It’s not just IBM

Back in April I wrote a six-part series of columns on troubles at IBM that was read by more than three million people. Months later I’m still getting ripples of response to those columns, which I followed with a couple updates. There is a very high level of pain in these responses that tells me I should do a better job of explaining the dynamics of the underlying issues not only for IBM but for IT in general in the USA. It comes down to class warfare.

Warfare, to be clear, isn’t genocide. There are IT people who would have me believe that they are complete victims, powerless against the death squads of corporate America. […]

How to fix IBM in a week

Last in a too long series of columns on what’s wrong with IBM.

Enough horror stories, already! How do we just fix IBM?

Well it can’t be done from the inside so it has to be done from the outside. And the only outside power scary enough to get through the self-satisfied skulls of IBM top management is IBM customers. A huge threat to revenue is the only way to move IBM in the proper direction. But a big enough such threat will not only get a swift and positive reaction from Big Blue, it will makes things ultimately much better for customers, too.

So here is exactly what to do, down to the letter.  Print this out, if […]

By |April 20th, 2012|2012|183 Comments

Watch out IBM!

Back in 2007, when I was still writing for PBS, I posted a couple of columns about IBM that caused great consternation for the company. I predicted an acceleration in offshoring and outsourcing that upset IBM employees and customers alike. Thousands of IBM careers were about to be disrupted. The company denied my story and even, I’m told, made a few changes to its plan in response to what I had written. It showed the power of the blogosphere, how one person with a little insight and good sources can affect an industry. And it’s about to happen again.

This coming Wednesday I’ll post another IBM column based on a look I got recently […]

By |April 14th, 2012|2012|79 Comments

IBM 2010: Customers in Revolt

For the past 2-3 years I have been a pain to IBM, correctly pointing-out a number of policies and actions by the computer giant that have shown a pattern of disrespect to employees and customers alike. I can’t argue with IBM’s financial performance but I can argue that this performance has come at a cost that is too high for the people of IBM and even for IBM customers, which is why my 2010 prediction for Big Blue is Customers in Revolt.

Top management at IBM has nearly always come from the sales side of the business and it is that sales side that has been outdoing itself quarter after quarter helping IBM […]

By |January 14th, 2010|2010|201 Comments