More stupid IBM tricks put customer data at risk

I heard from dozens of readers this morning about a message IBM sent to its current employees concerning their 401K plan — changing it from a contribution in every paycheck to a single contribution at the end of the year. Of course if you are laid off that means no annual contribution, less retirement savings, but a real bonus to the company. This, in itself, isn’t worth a column. It’s just Scrooge IBM being more Scrooge-like in search of that 2015 earnings target. What is worth a column is putting this news in the context of IBM having failed its recent internal security audit, which should concern IBM customers.

What, they didn’t tell you?

How well is […]

Watch out IBM!

Back in 2007, when I was still writing for PBS, I posted a couple of columns about IBM that caused great consternation for the company. I predicted an acceleration in offshoring and outsourcing that upset IBM employees and customers alike. Thousands of IBM careers were about to be disrupted. The company denied my story and even, I’m told, made a few changes to its plan in response to what I had written. It showed the power of the blogosphere, how one person with a little insight and good sources can affect an industry. And it’s about to happen again.

This coming Wednesday I’ll post another IBM column based on a look I got recently […]

By |April 14th, 2012|2012|79 Comments

IBM 2010: Customers in Revolt

For the past 2-3 years I have been a pain to IBM, correctly pointing-out a number of policies and actions by the computer giant that have shown a pattern of disrespect to employees and customers alike. I can’t argue with IBM’s financial performance but I can argue that this performance has come at a cost that is too high for the people of IBM and even for IBM customers, which is why my 2010 prediction for Big Blue is Customers in Revolt.

Top management at IBM has nearly always come from the sales side of the business and it is that sales side that has been outdoing itself quarter after quarter helping IBM […]

By |January 14th, 2010|2010|199 Comments