Amazon.com isn’t killing Best Buy: blame Best Buy IT

BBclosingBest Buy is in trouble you know. It’s in the news all the time. I wrote a big column about it myself last year. Same store sales have suffered, corporate employees are being laid off, the big U.S. electronics retailer is pulling out of Europe. Best Buy management is in turmoil. The founder leaves in a huff, then tries and fails to take the company private, and is now making nice-nice with the same management he previously reviled. There’s a new head of stores (I wish him well) who thinks the answer is price matching, better sales training and paying workers to sell more stuff, which sounds like commissions […]

Two H-1B’s walk into a bar: more on the visa scam

$10000There’s an old joke in which a man asks a woman if she’ll spend the night with him for $1 million? She will. Then he asks if she’ll spend the night with him for $10?

“Do you think I’m a prostitute?” she asks.

“We’ve already established that,” he replied. “This is just a price negotiation.”

Not a great joke, but it came to mind recently when a reader pointed me to a panel discussion last September at the Brookings Institution ironically about STEM education and the shortage of qualified IT workers. Watch the video if you can, especially the part where Microsoft general counsel Brad Smith offers to pay the government $10,000 each for up to […]

More stupid IBM tricks put customer data at risk

I heard from dozens of readers this morning about a message IBM sent to its current employees concerning their 401K plan — changing it from a contribution in every paycheck to a single contribution at the end of the year. Of course if you are laid off that means no annual contribution, less retirement savings, but a real bonus to the company. This, in itself, isn’t worth a column. It’s just Scrooge IBM being more Scrooge-like in search of that 2015 earnings target. What is worth a column is putting this news in the context of IBM having failed its recent internal security audit, which should concern IBM customers.

What, they didn’t tell you?

How well is […]

What Americans don’t know about H-1B visas could hurt us all

The H-1B visa program was created in 1990 to allow companies to bring skilled technical workers into the USA. It’s a non-immigrant visa and so has nothing at all to do with staying in the USA, becoming a citizen, or starting a business. Big tech employers are constantly lobbying for increases in H-1B quotas citing their inability to find qualified U.S. job applicants. Bill Gates and other leaders from the IT industry have testified about this before Congress. Both major political parties embrace the H-1B program with varying levels of enthusiasm. But Bill Gates is wrong. What he said to Congress may have been right for Microsoft but was wrong for America and can only […]

So sue us! Why big companies like IBM aren’t afraid of H-1B lawsuits

I’ve been away. We had a death in the family (my brother-in-law) which turned me into a single parent for a few days — a paralyzing experience for an old man with three small boys and two large dogs. You never know how much your spouse does until it all falls for awhile on your shoulders. I am both humbled and a bit more wrinkled for the experience.

While I was being a domestic god a reader passed to me this blog post by John Miano, a former software developer, founder of The Programmers Guild, now turned lawyer who works on immigrant worker issues as a fellow at the Center for Immigration Studies (CIS) a supposedly nonpartisan think tank in Washington, […]

Are Indian high schoolers manning your IBM help desk?

The theory of outsourcing and offshoring IT as it is practiced in the second decade of the 21st century comes down to combining two fundamental ideas: 1) that specialist firms, whether here or overseas, can provide quality IT services at lower cost by leveraging economies of scale, and; 2) that offshore labor markets can multiply that price advantage through labor arbitrage using cheaper yet just as talented foreign labor to supplant more expensive domestic workers who are in extremely short supply. While this may be true in the odd case, for the most part I believe it is a lie.

This lie is hurting both American workers and the ability of American enterprise to compete in […]

IT class warfare — It’s not just IBM

Back in April I wrote a six-part series of columns on troubles at IBM that was read by more than three million people. Months later I’m still getting ripples of response to those columns, which I followed with a couple updates. There is a very high level of pain in these responses that tells me I should do a better job of explaining the dynamics of the underlying issues not only for IBM but for IT in general in the USA. It comes down to class warfare.

Warfare, to be clear, isn’t genocide. There are IT people who would have me believe that they are complete victims, powerless against the death squads of corporate America. […]

An IT labor economics lesson from Memphis for IBM

My recent series of columns on troubles at IBM brought me many sad stories from customers burned by Big Blue. I could write column after column just on that, but it wouldn’t be any fun so I haven’t. Only now a truly teachable lesson has emerged from a couple of these horror tales and it has to do with U.S. IT labor economics and immigration policy. In short the IT service sector has been shoveling a lot of horse shit about H1B visas.

The story about H1B visas is simple. H1B’s are given for foreign workers to fill U.S. positions that can’t be filled with qualified U.S. citizens or by permanent U.S. residents who hold green cards. H1Bs came into existence because there weren’t enough […]