Best Buy is in trouble you know. It’s in the news all the time. I wrote a big column about it myself last year. Same store sales have suffered, corporate employees are being laid off, the big U.S. electronics retailer is pulling out of Europe. Best Buy management is in turmoil. The founder leaves in a huff, then tries and fails to take the company private, and is now making nice-nice with the same management he previously reviled. There’s a new head of stores (I wish him well) who thinks the answer is price matching, better sales training and paying workers to sell more stuff, which sounds like commissions […]
Amazon.com isn’t killing Best Buy: blame Best Buy IT
Things are looking up for Google Glass
Remember when Bluetooth phone headsets came along and suddenly there were all these people loudly talking to themselves in public? Schizoid behavior became, if not cool, at least somewhat tolerable. Well expect the same experience now that Google Glass is hitting the street, because contrary to nearly any picture you can find of the thing, when you actually use it most of your time is spent looking up and to the right, where the data is. I call it the Google Gaze.
Only time will tell how traffic courts will come to view Google Glass, but having finally tried one I suspect it may end up on that list of things we’re supposed to drive without.
Another suspicion […]
How American Airlines lost its computer
This is not a big story, but I find it interesting. Last week American Airlines had its reservations computer system — called SABRE — go offline for most of a day leading to the cancellation of more than 700 flights. Details are still sketchy (here’s American’s video apology) but this is beginning to look like a classic example of a system that became too integrated and a company that was too dependent on a single technology.
To be clear, according to American the SABRE system did not itself fail, what failed was the airline’s access to its own system — a networking problem. And for further clarification, American no longer owns SABRE, […]
Two H-1B’s walk into a bar: more on the visa scam
There’s an old joke in which a man asks a woman if she’ll spend the night with him for $1 million? She will. Then he asks if she’ll spend the night with him for $10?
“Do you think I’m a prostitute?” she asks.
“We’ve already established that,” he replied. “This is just a price negotiation.”
Not a great joke, but it came to mind recently when a reader pointed me to a panel discussion last September at the Brookings Institution ironically about STEM education and the shortage of qualified IT workers. Watch the video if you can, especially the part where Microsoft general counsel Brad Smith offers to pay the government $10,000 each for up to […]
The Decline & Fall of IBM
That’s a pretty dramatic headline, don’t you think? It’s also the title of an eBook about IBM I will put on sale here about six weeks from now. IBM is in trouble, you see, serious trouble caused primarily by executive corrosion from within. Not only did Big Blue miss its earnings target last quarter for the first time in years, if the rumors I am hearing are correct the company’s primary response will be to screw U.S. employees even more than they have already.
The rumor I’ve heard is that IBM, which not long ago changed its 401K contribution policy to push what had been a biweekly payment into an annual one right at the end of the year, may have […]
The Decline & Fall of IBM
That’s a pretty dramatic headline, don’t you think? It’s also the title of an eBook about IBM I will put on sale here about six weeks from now. IBM is in trouble, you see, serious trouble caused primarily by executive corrosion from within. Not only did Big Blue miss its earnings target last quarter for the first time in years, if the rumors I am hearing are correct the company’s primary response will be to screw U.S. employees even more than they have already.
The rumor I’ve heard is that IBM, which not long ago changed its 401K contribution policy to push what had been a biweekly payment into an annual one right at the end of the year, may have […]
The terahertz revolution and local security
If you were able to get through to yesterday’s column between server crashes perhaps you noticed the very first reader comment, which wasn’t about mobile phones or marathons at all, but about my promise to in this column discuss new anti-terrorism technology. Here, if you missed it, is his comment:
“Is yesterday going to be an excuse to ban pressure cookers? I’m fed up with the government. Money has been shoveled by the barge load onto the ‘security issue’ and we have nothing to show for it except the union thug goons that feel us up at the airport and a severe loss of personal and constitutionally guaranteed freedoms. I suggest we disband these futile efforts […]
Why elite marathoners don’t (yet) wear wristwatch mobile phones
Thirty years and 50 pounds of blubber ago, between various teaching jobs and being fired from computer companies, I wrote for a New York-based magazine called The Runner, which was long ago absorbed by Runners World. I took the gig to force myself to get in shape and it worked, which is why one year I ran the Boston Marathon. Understand that my editor at the time, a guy named Amby Burfoot, had won the Boston Marathon, so my finish well back in the pack was professionally meaningless, but that memory gives me some sense of the scene yesterday in Boston when those bombs went off. I know what the air was like, what the […]
Stop sending me pennies — more bad news for PayPal
I got a call this week from PayPal Executive Escalation, which I didn’t even know existed and certainly wouldn’t have guessed would be based in Omaha, Nebraska. This was either in response to my PayPal account being restricted as I described in my last column or — much more likely — to the simple fact that I’d made such a stink about it in print. The guy who called was very polite and helpful, too, but what I learned was also disturbing enough that I feel the need to share it with you.
“Do you use an anonymizer?” asked the guy from PayPal. I don’t use an anonymizer, which masks IP addresses, and told […]
We’re PayPal immortals whether we like it or not
Update #2 — After a few hundred people had their penny payments to me bounce, PayPal mysteriously freed my account yesterday. Since then dollars and dollars have poured-in, all to be refunded next week, I promise. So please stop sending me money now, okay? Mission accomplished.
My favorite transfer by far was this one for a $0.01 eCheck (below), which I will make every effort to refund before I receive it, thanks:
Have you ever canceled a PayPal account? I tried to cancel mine today and the company wouldn’t let me.
In one sense it’s hard to imagine why anyone would want to cancel […]
